Thank you for shopping with us. Please read our policy carefully before making a purchase.

1. All Sales Are Final

Due to the nature of our wholesale and preorder products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and processed.

2. Exceptions for Errors or Defects

We only accept returns or offer refunds under the following circumstances:

• You received the wrong item, or
• The product is defective or damaged upon delivery

3. Reporting an Issue

If you believe your order qualifies for a return or refund:

• Contact us within 5  days of receiving your order
• Provide clear evidence (e.g., photos or videos) showing the issue
• Include your order number and a description of the problem

4. Verification Process

All claims will be reviewed and verified by our team. We reserve the right to:

• Approve or reject requests based on the evidence provided
• Request additional information if necessary

5. Refunds

Once your claim is approved:

• Refunds will be processed using your original payment method
• Please allow 1 – 5 business days for the refund to reflect in your account

6. Non-Eligible Cases

We do not offer refunds or returns for:

• Change of mind
• Incorrect orders placed by the customer
• Delays caused by shipping carriers