Welcome to our website. By accessing or purchasing from our store, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Information

This website is operated by our business. Throughout the site, the terms “we,” “us,” and “our” refer to the store. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms and Conditions.

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice.

2. Products and Orders

We specialize in wholesale and preorder products. All orders are subject to availability and confirmation.

We reserve the right to:

• Refuse or cancel any order at our discretion
• Limit quantities purchased per customer
• Correct pricing or product description errors

3. Pricing and Payments

All prices are listed in Ghana Cedis (GHS) unless otherwise stated.

Full payment is required before order processing. We accept payment through approved payment methods available on our website.

We reserve the right to change prices at any time without notice.

4. Returns and Refunds

Due to the nature of wholesale and preorder products, all sales are final.

Returns or exchanges are only accepted if:

• The wrong item was delivered, or
• The product is defective or damaged upon delivery

All claims must be reported within the specified timeframe and will be subject to verification before a refund is processed.

5. Delivery Policy

For wholesale orders, deliveries are arranged based on agreed timelines and locations.

For China preorders, shipping may take longer due to:

• International shipping processes
• Customs clearance procedures

Estimated delivery timelines will be communicated at the time of purchase. Delays caused by shipping carriers or customs authorities are beyond our control.

Pickup options may be available where applicable.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping and contact information
• Ensuring availability to receive deliveries or arrange pickup
• Reviewing order details before confirming purchase

We are not liable for issues arising from incorrect information provided by the customer.

7. Limitation of Liability

We are not responsible for:

• Delays caused by third-party logistics providers
• Losses resulting from misuse of products
• Indirect or consequential damages arising from the use of our services

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of our business and may not be used without permission.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your information as outlined.

10. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Ghana. Any disputes arising shall be subject to the jurisdiction of Ghanaian courts.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

• Email: info@tillyluxe.com
• Phone: +233 54 903 0437
• Address: House No. 45, Nmai Dzorn Adjiringanor Road, Accra-Ghana.