Frequently Asked Questions
Find answers to common questions about our products, orders, and delivery.
What type of products do you sell?
We specialize in hair extensions, wigs and related beauty products. We also sell general merchandise.
Are all items in stock?
Yes, all items on this website are in stock.
Can I cancel or change my order after placing it?
No, all orders are final once confirmed and processed.
Do you accept returns or exchanges?
Returns or exchanges are only accepted if:
- You receive the wrong item, or
- The item is defective or damaged upon delivery
No returns are accepted for any other reason.
How do I request a refund?
If you receive a wrong or defective item:
- Contact us within the specified timeframe after delivery
- Provide your order number and clear evidence (photos/videos)
Once verified, your refund will be processed.
How long does delivery take?
within 1-3 business days.Products are delivered based on agreed timelines and locations.
Do you offer delivery or pickup?
Yes, we offer both:
- Delivery: Arranged based on your order type and agreement
- Pickup: Available in selected locations where applicable
What payment methods do you accept?
We accept secure payment methods available on our website. Full payment is required before processing any order.
What happens if I enter the wrong delivery details?
Customers are responsible for providing accurate information. We are not liable for delivery issues caused by incorrect details provided at checkout.
Who do I contact for support?
If you have any questions or issues, please contact us:
- Email: info@tillyluxe.com
- Phone: +233 54 903 0437